Privacy Policy

Introduction

This Privacy Policy explains how The Wellness Network, operated by Arlette Miller, collects, uses, and protects the personal information you share when using our website, purchasing services, or enrolling in a membership. By using our site, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly:

• Full name, email address, phone number, and billing address
• Account credentials when you create a member profile
• Payment information processed securely through Stripe (we do not store card numbers)
• Messages or forms submitted through our contact or booking pages
• Health-related information you voluntarily share in the context of wellness consultations

Information collected automatically:

• IP address, browser type, and device identifiers
• Pages visited, session duration, and referring URLs
• Cookies and similar tracking technologies (see Section 6)
  
  

2. Payment Processing — Stripe

All payment transactions on our website are processed by Stripe, Inc., a third-party payment processor. When you make a purchase or enroll in a membership, you provide payment information directly to Stripe. The Wellness Network does not have access to your full card number at any time.

Our website uses Stripe.js, a technology provided by Stripe that runs in the background during checkout to help detect fraud and ensure secure transactions. As part of this process, Stripe may collect device identifiers, behavioral signals, and browser information from your device.

Stripe uses your data in accordance with their own privacy practices. We encourage you to review Stripe’s Privacy Policy at stripe.com/privacy.

3. How We Use Your Information

We use the information we collect to:

• Process payments and manage your membership or service bookings
• Deliver the services, courses, and retreats you have enrolled in
• Send transactional emails, booking confirmations, and account notifications
• Send newsletters or wellness content if you have opted in
• Respond to your inquiries and provide customer support
• Improve our website and tailor content to your interests
• Comply with legal obligations and prevent fraudulent activity
  
  

4. Sharing of Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to provide our services:

• Stripe — for secure payment processing
• WooCommerce / WordPress — our e-commerce and site platform
• MemberPress — for membership management and access control
• Email marketing providers — if you opt in to our newsletter (you may unsubscribe at any time)
• Legal authorities — when required by law or to protect our rights

All third-party providers are contractually required to handle your data securely and only for the purposes specified.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Transaction records are kept for a minimum of 5 years for accounting and tax compliance. You may request deletion of your account and personal data at any time (see Section 8).

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and support payment security. Types of cookies we use:

• Essential cookies — required for the site to function (e.g., your login session, shopping cart)
• Stripe cookies — set by Stripe to detect fraud and ensure secure payment processing
• Analytics cookies — used to understand how visitors interact with our site

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our checkout process.

7. Security

Our website uses SSL/TLS encryption (HTTPS) to protect data in transit. Payment data is handled exclusively by Stripe, which is certified as a PCI DSS Level 1 service provider — the highest standard of security certification in the payments industry.

While we implement industry-standard safeguards, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect unauthorized access.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request that we correct inaccurate or incomplete data
• Deletion — Request that we delete your personal data
• Portability — Request your data in a commonly used, machine-readable format
• Opt-out — Unsubscribe from marketing emails at any time
• Restriction — Request that we limit how we process your data in certain circumstances

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

9. Children’s Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact

The Wellness Network — Arlette Miller Treasure Coast, Florida, USA arlette@thewellness.network